FAQ
Frequently Asked Questions
Do I need to pay in full before production begins?
Yes. We require 100% payment upfront to start your order. To ensure you’re satisfied with the final product, we highly recommend requesting a sample before placing a bulk order.
How long does production typically take?
Most orders take 4–6 weeks, depending on the volume. Once everything is ready, shipping is always free.
Do you charge tax?
No. We do not apply any taxes to your order. The price you see is the price you pay.
Where is the gear produced?
We primarily work with partner facilities in the Philippines, where we source top-quality materials and ensure fair wages for skilled workers. Depending on the specific items, we may also utilize vetted US-based facilities—each with over 10 years of industry experience—to deliver the best possible gear.
Can I request specific customizations?
Absolutely! Let us know your design preferences, colors, or logos, and we’ll do our best to bring your vision to life.
What if some products in my order are faulty?
If your products arrive severely damaged or don’t match your approved physical sample, please contact our support team. You may qualify for a replacement or refund after we review your case.
Can we get replacements or refunds?
We only offer replacements or refunds if the final products do not match your approved physical sample or arrive in a damaged condition. Mockups are for visual reference only and do not determine eligibility for replacements or refunds. If you have any concerns, reach out to our support team for assistance.
How does the custom apparel design process work at Alva?
It's a collaborative process! First, we gather your school or organization's information and your design ideas. Our world-class designers then create multiple mockups for you to review. We refine these designs based on your feedback until you're completely satisfied.
Can I see a sample before placing a full order?
Yes, absolutely! You have the option to order a sample to ensure everything meets your expectations. Alternatively, if you're confident in the design, you can proceed directly to full production after approving the tech pack.
What is a "tech pack" and why is it important?
A tech pack is a comprehensive document that outlines all the details of your order. It includes your approved designs, sizing charts, quantities, materials, and any other relevant specifications. We require your approval of the tech pack before starting production to guarantee accuracy and your complete satisfaction.
Do you offer design assistance if I don't have a specific idea in mind?
Yes! Our experienced designers can help you create a professional and unique look for your apparel, even if you're starting from scratch. We will bring your vision to life.
